Terms & Conditions

These Terms govern your use of Ringlee AI ("Ringlee", "we", "us"), an app that recovers abandoned carts for Shopify stores using AI voice calls and SMS. By installing or using Ringlee, you agree to these Terms.

1. The service

Ringlee detects abandoned carts and checkouts in your store, then contacts the shopper by automated voice call and text message to help them complete their purchase. Features, limits and availability may change as we improve the product.

2. Your account

You're responsible for keeping your account secure and for everything that happens under it. You must give accurate information and use Ringlee only for a store you own or are authorised to manage.

3. Plans, minutes & billing

• Paid plans include a monthly bucket of call minutes. Calls beyond that bucket are billed at your plan's per-minute overage rate.
• SMS follow-ups are included with your plan.
• Subscriptions are billed through Shopify on a recurring basis until cancelled. You can change or cancel your plan at any time from your dashboard; changes apply to the next billing cycle.
• Except where required by law, fees already paid are non-refundable.

4. Your compliance responsibilities

You are responsible for ensuring you have a lawful basis and any required consent to call and text your shoppers, and for complying with the rules that apply to you — including TCPA, GDPR, PECR and similar laws. Ringlee gives you tools for consent, quiet hours, Do-Not-Call suppression and opt-outs, but you decide who is contacted.

5. Acceptable use

• No unlawful, deceptive, harassing or abusive outreach.
• No contacting people who have opted out or who you have no right to contact.
• No attempts to reverse engineer, overload or misuse the service.

6. Results & availability

Any recovery rates, ROI figures or examples on our site are illustrative blended averages, not guarantees. Results depend on your traffic, offer and audience. We aim for high uptime but the service is provided "as is" and may occasionally be unavailable.

7. Limitation of liability

To the maximum extent permitted by law, Ringlee is not liable for indirect or consequential losses, and our total liability is limited to the fees you paid for the service in the three months before the claim.

8. Termination

You can stop using Ringlee and uninstall at any time. We may suspend or end access if these Terms are breached or to protect the service and its users.

9. Changes to these terms

We may update these Terms as the product changes. We'll update the date above and notify merchants in-app of material changes. Continued use means you accept the updated Terms.

10. Contact us

Questions about these Terms? Email hello@ringlee.ai.

This page is a general template provided for transparency and is not legal advice. Please tailor it with your own counsel before launch.